Refund policy

📦 Return & Refund Policy

All sales are final.

Once an order has been successfully processed and shipped, it is considered fulfilled and completed.

We do not offer refunds for any of the following circumstances:

  • Change of mind after purchase
  • Failure to receive the parcel at the destination
  • Incorrect address provided by the customer
  • Parcels returned to sender due to non-collection, refusal, or delivery failure

If a parcel is returned to us for any of the reasons above, the order will not be eligible for a refund under any circumstances, as the transaction and shipping service have already been completed.

Customers are responsible for:

  • Providing accurate shipping details
  • Monitoring tracking updates
  • Ensuring availability to receive the parcel

📍 Returned to Sender

If a parcel is returned to us:

  • We may offer reshipment at the customer’s expense, subject to availability
  • Original shipping fees are non-refundable

⚠️ Damaged or Incorrect Items

Please inspect your order upon arrival.
If your item is defective, damaged, or incorrect, contact us at info@allureluxe.au within 48 hours of delivery.

We will assess the issue and provide a suitable resolution if applicable.

🚫 Non-Returnable Items

For hygiene and business policy reasons, we do not accept returns on:

  • Worn or used items
  • Beauty / personal care items
  • Sale items
  • Gift cards

💬 Contact

For any inquiries, please contact:
info@allureluxe.au